Case study
Eagle Bulk’s Marc Radulovic talks digitalisation
Marc Radulovic from Eagle Bulk Shipping kindly agreed to chat to DA-Desk.
Eagle has been a customer of DA-Desk for many years. They operate a fleet of 57 vessels making 1,560 port calls a year.
Marc: “We know that Marcura is a market leader in technology and also in the processing of disbursement accounts.”
Case study
Pacific Basin partners with Marcura for its digitalisation journey
With a fleet of over 280 dry bulk ships, Pacific Basin needed to streamline and optimise its processes and data across the organisation.
In this case study, Kristian Helt, Director, Chartering at Pacific Basin, discusses how this longstanding partnership enabled them to navigate operational complexities and co-create tailored digital solutions.
Walter from Seatrade: “We moved from piles of paper to DA-Desk”
Marc from Eagle Bulk: “We know Marcura is a market leader in technology and in the processing of Disbursement Accounts”
Giuseppe Oliveri, Fleet Manager at d’Amico Group, chats to us about the last 17 years using DA-Desk
He chats about the savings and efficiencies he’s seen with the reporting, preferential supplier agreements, checking of applicable discounts, and DA checks.
Giuseppe explains how DA-Desk helps him every day, “I know that DA-Desk teams are specialised – so for d’Amico we have our own dedicated DA-Desk team working for us on DAs, reports, amongst others – which saves us a lot of money.”
Why did Lauritzen Bulkers choose DA-Desk
Our customer-first ethos enables us to build long-lasting trusted relationships with our customers.
Mikael Schultz – Head of BI & Business Transformation at Lauritzen Bulkers, shares how the Lauritzen Bulkers and DA-Desk partnership formed over 20 years ago and how it’s developed over the years.
Lasse Holm Jensen, Head Of Operations at Ashley Group
DA-Desk has been a great benefit to us; its easy-to-use platform has streamlined our PDA/FDA process and ensures that we don’t miss any port calls, payments or old FDAs.
Previously we would check all vouchers manually, but automating the process has alleviated a lot of pressure from our operations and finance team.
They’re quick to help, and their online chat is excellent for quickly resolving small queries. Our dedicated account manager is always happy to help, too!
Our partnership with Marcura has played a key role in our digital journey, and we are delighted to see that it is generating positive results not only financially, but also in terms of improving internal controls and compliance!
David Gooding, Director Compliance, Risk and Business Process at G2 Ocean.
Michiel Marelis, Operations Director, Chemship
Using DA-Desk has helped us increase transparency and access historical data at the click of a button.
We introduced DA-Desk initially to save costs. We wanted to ensure that we weren’t missing out on discounts or paying unnecessary fees.
However, we soon discovered that there were other benefits to having a large amount of digital information accessible.
Our historical data is now available at the click of a button, allowing us to identify more cost-effective and efficient port services.
We are currently integrating DA-Desk with our voyage management and finance program, which will give us access to all relevant vouchers digitally whenever we need them. This will significantly increase the transparency in our annual accounting audits with proper documentation for all expenses related to port calls. 
Customer feedback
We are proud to share a few of our customers’ comments from the recent survey.
Case study
Ardmore’s Robert Gaina talks about DA-Desks efficiency and savings, safety checks, compliance, and VMS integration.
Robert is the Director of Commercial Operations at Ardmore Shipping and has been a DA-Desk customer for the last five years.
Robert: “Our dealings with DA-Desk are a pleasure, with their system consistently prompt and accurate”.
“We can complete a port call with a few clicks of a mouse”
“DA-Desk has made our operations more efficient, saved us a considerable amount of time, and provided us with better control and insight into our financial processes.
We can complete port calls with a few clicks of the mouse. From appointing an agent to finalising the last invoices, and in the background we have all of the compliance checks and proper contracts/agreements in place and fund transfers are seamlessly managed.
One of the features of DA-Desk is its ability to provide quick and easy access to our historical shipment data. With just a few clicks, we can retrieve detailed information about what we paid for specific vessel types in particular ports. Having better cost insights has been invaluable in helping us make informed decisions for future projects.
Additionally, DA-Desk offers useful benefits like PortsDirect, where we have seen savings from storage contracts.”
Martjin Vlot
Team Lead Service Coördination Deliveries
Damen Services B.V.
Our customers
350+
Customers
200,000
Port calls per year
$13bn
Payments made per year
360
Global team members
2001
Established
Our customers matter most
“DA-Desk is always up-to-date with global port tariffs and with their huge database they also know which invoices are true and what can be challenged.
We see a clear difference in the quality and efficiency we can achieve and now just one person is able to manage the DAs of the entire company.”
Manish Jain
Chief Operating Officer
“As Agents, we are satisfied with the 24/7, around-the-clock professional services offered by DA-Desk.
The Principal-Agency relationship is greatly enhanced and simplified by using DA-Desk.”
Seeven V. Pillay
Chief Manager
Customer satisfaction rating
Data sources:
The total score is based on results from recent customer satisfaction surveys, which we conduct on a regular basis and send to all DA-Desk customers.
The other three criteria are from a Simon Kucher & Partners consultant poll conducted on our behalf.
“DA-Desk is fundamental to trading our global fleet efficiently.”
DA-Desk and Union Maritime have been working together since 2016 during periods of significant fleet growth.
We chatted with Edward Evison, Commercial Operations Manager, about what he likes most about DA-Desk and the efficiencies he’s seen since implementation.
“DA Desk is fundamental to trading our global fleet efficiently. The user interface is slick and logical to navigate. Furthermore, the system integrates well with our other digital maritime solutions.
“In addition to the digital wins offered by the platform, DA Desk’s dedicated support team are available 365 days a year to support our business requirements.
“The system neatly packages up re-billable items along with the supporting documents making the claims issuance process easier. The more effective this process is, the faster we are able to recover recoverable items.
“Of course, the fact that the DA-Desk system handles everything in between agency nomination and FDA approval reduces associated workloads for our in-house staff drastically.”
Edward Evison
Commercial Operations Manager
Our customers rely on us for compliance
The compliance element is a major benefit to us. Presently, compliance is crucial, and we rely completely on DA-Desk’s scalability to conduct the required checks and action related notifications as needed. It’s very helpful.
Robert Gaina, Director of Commercial Operations, Ardmore Shipping
“DA-Desk is very good at ensuring that we remain compliant with sanctions and how we remit funds.”
Dorte Christensen, Vice President Operations & Claims, Hafnia
“The AFC checks done in DA-Desk are an important comfort for us – it is not something we could do on our own. DA-Desk has the resources to mitigate the risk for us.”
Oskar Fabricius, CFO, Ultrabulk
“It’s important to have a company like DA-Desk who have the structures in place to assist users with compliance.”
Giuseppe Oliveri, Fleet Manager at d’Amico Group
Hear from our customers
Torvald Klaveness: How DA-Desk integrates into your systems – a customer story about the seamless integration between their VMS and DA-Desk.
